1.Information

RLH Advisory (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which we have voluntarily chosen to adopt.

By using our website at www.rlh.net.au (“the Site”), or engaging our services, you consent to the practices described in this Privacy Policy.

2. What Information We Collect

We collect personal and business information that is reasonably necessary for us to provide our accounting, taxation, and advisory services. This may include:
- Name, address, email address, and telephone number
- Business name, ABN/ACN, and entity structure information
- Financial and tax information relevant to our advisory services
- Estate planning or asset protection details (where provided)
- Documents or information submitted through our online forms or by email

We may also collect information automatically when you visit our website, such as your IP address, browser type, pages visited, and time spent on our Site (“log data”).

3. How We Collect Information

We collect personal information through various means, including:
- Directly from you via online forms, meetings, or correspondence
- Through third-party service providers (e.g. CRM systems, accounting software, or cloud storage platforms)
- From publicly available sources where relevant to our services

We collect only the information necessary for our business functions and obligations.

4. How We Use Personal Information

We use personal information to:
- Deliver and manage our professional services
- Communicate with you about your engagements or inquiries
- Send newsletters, updates, or marketing information (you may opt out at any time)
- Comply with our legal, taxation, and regulatory obligations
- Improve the functionality and security of our website

We will not sell or rent your information to third parties.

5. Disclosure to Third Parties

We may share your information with trusted third-party providers who assist us in operating our business or delivering services. These may include:
- Cloud storage and IT support providers
- Professional advisers and contractors
- Regulatory or compliance bodies (where required by law)

Some of these providers may store information outside Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient complies with the Australian Privacy Principles.

6. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Security measures include password protection, encryption, and restricted staff access.

We retain personal information only as long as necessary to fulfil the purpose for which it was collected, unless otherwise required by law. Information that is no longer needed is securely destroyed or de-identified.

7. Access, Correction, and Complaints

You may request access to the personal information we hold about you or ask for corrections if it is inaccurate, out of date, or incomplete.

If you wish to make such a request or have a privacy-related complaint, please contact us:

Email: [email protected]
Mail: Privacy Officer, RLH Advisory, [insert postal address]

We will respond to your request or complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand user activity. You can choose to disable cookies in your browser settings; however, this may affect some website functionality.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Any updates take effect upon publication.

Last Updated: 1 November 2025

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

RLH Advisory
Email: [email protected]
Website: www.rlh.net.au